Returns and exchanges FAQS

Can I return or exchange my order?

If you are not satisfied with your order from David Bakuradze ( Superbakur ), you can return it for a full refund. We gladly accept returns on full price, sale, and clearance items. Returns must be postmarked within 14 days of original receipt and items must be in the same condition in which they were received, with the tag and packaging intact. Gifts or items purchased during the holiday season from November 15th to December 15th must be returned by January 30th of the following year. Please note that shipping and handling charges are not refundable. We strongly encourage utilizing a shipping method which provides a tracking number. David Bakuradze is only able to credit you for the items received back to our warehouse; we cannot be held accountable for lost or stolen packages. For the speediest processing, please ensure your package includes the following:- Your full name & shipping address- David Bakuradze Order Number

Once returned to our warehouse, please allow 1-2 weeks for our returns department to process your refund. Once processed, you will receive an email notifying you. Also, please be aware that your credit card company may take an additional 2-7 business days to post the credit to your account.

Please send your return to the following address with a copy of your invoice or your order number on the package, you do not need a return authorization:

DAVID BAKURADZE c/o SHIP SHOP

ATTN: RETURNS DEPARTMENT

Vazha - Pshavela Ave.45 , Block 24, Door 48.

0177

Tbilisi, Georgia

Order #:__

Other Notes About Returns:

Can I exchange an item?

-We do not offer exchanges. If you’d like a different product, you’ll need to return the item for a full refund or gift card. If returning a gift, please email us for instructions.

I received a damaged or defective item/ or an incorrect item.

- Please email david_bakuradze@yahoo.com if it is within 10 days from purchase on www.superbakuronline.company.site and we will look further into the issue. Please include a photo of the damaged item. We only accept damaged items purchased through superbakuronline.company.site

Can I return an item that I purchased at a third-party retailer?

- Sorry, but we only accept returns on product that was purchased through superbakuronline.company.site . You will need to contact the retailer that you purchased it from and return it through them in accordance with their return policy. If the item needs repair, please email david_bakuradze@yahoo.com with a photo of the broken item so we can assess, there may be a fee for shipping and repair.

If you have any questions regarding an order placed online, the best way to reach us is via email at david_bakuradze@yahoo.co. Please include your order number in your inquiry or you can simply respond to the order email confirmation.

Can I cancel my order?

To cancel your order, please contact customer service within 24 hours from the time you placed your order. Orders that have already shipped cannot be cancelled.